![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg?width=1200)
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
ZARA CARE on Twitter: "@ashleaQ relevant department to implement any necessary improvement. Thank you. (2/2)" / Twitter
![The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders](https://wp.inews.co.uk/wp-content/uploads/2022/05/SEI_100599061-e1652378505245.jpg?resize=640,360&strip=all&quality=90)
The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders
![A Quarter of U.K.'s Leading Brands Now Charge Consumers for Returning Online Purchases | SupplyChainBrain A Quarter of U.K.'s Leading Brands Now Charge Consumers for Returning Online Purchases | SupplyChainBrain](https://www.supplychainbrain.com/ext/resources/2022/10/12/ZARA-RETAIL-CLOTHING-SHOPFRONT-iStock-J2R-805643138.jpg?t=1665635497&width=1080)